Question 1

What level of physical fitness is required?

Accepted Answer

Our hiking and discovery journeys are suitable for anyone with a normal level of health, fitness and stamina. For our trekking journeys a good physical fitness and endurance is required. Daily hikes last up to 6 hours, with elevation gains and descents of up to 1,000 meters, depending on the journey.

Question 2

How is my luggage handled during hiking and trekking journeys?

Accepted Answer

Your belongings are divided between a small daypack that you carry during the hikes and a travel bag that is transported by the local logistics team. During the trek, your main luggage is transported by mules, so you only carry a daypack with essentials such as water, warm layers, rain protection, and personal items. Your main luggage will be available again each evening at camp. Please bring a soft duffel bag (no hard suitcase), as it is easier to load onto donkeys and mules.

Question 3

What equipment and clothing should I bring for hiking and trekking journeys?

Accepted Answer

No special hiking gear is required, but technical clothing is always helpful.
Light trousers, shorts, or leggings with a T-shirt are sufficient
In winter: bring an extra layer
In summer: hats are essential

When visiting villages, please cover shoulders and legs to respect local traditions. Avoid jeans – they are not comfortable for hiking.

For trekking journeys you will also need a daypack of around 25 liters and a sleeping bag liner for overnight stays in camps. For the trekking days, a sleeping bag with a comfort rating of 0°C is required (available for rental for €40). Please bring a flashlight or headlamp, personal medication (for example for headaches, colds, or digestive issues), and sun protection such as a hat, sunglasses, and sunscreen.

Question 4

What additional equipment is recommended?

Accepted Answer

We recommend bringing telescopic trekking poles, functional underwear, swimwear, and comfortable shoes (such as sneakers). You may also wish to pack a camera or binoculars, a pocketknife, snacks such as energy bars, drink powder, and a small toiletry kit with biodegradable soap, a towel, tissues, and toilet paper.

Question 5

Who do I make the payment to?

Accepted Answer

As we are a local travel agency based in Marrakech, payment is made via international bank transfer to our Moroccan account. If you prefer alternative payment methods, such as PayPal or a transfer to a German bank account, please contact us directly to discuss the available options.

Question 6

Who do I enter into the travel contract with?

Accepted Answer

If you decide to book this journey, you will enter into the travel contract directly with us, TODO TRAVEL. We have been working for many years with well-known tour operators such as ASI Reisen, WeDesignTrips, It’s Your Trip, and many others, and we have over 30 years of travel experience in Morocco.

Question 7

What are the payment terms?

Accepted Answer

20% deposit upon confirmation of the trip
80% balance payment 14 days before departure

Question 8

What are the policies for changes, cancellation, and no-show?

Accepted Answer

Up to 31 days before arrival: 20%
Up to 21 days before arrival: 40%
Up to 10 days before arrival: 65%
Less than 9 days before arrival: 100%
In case of no-show: 100%

Question 9

What kind of accommodation can I expect on this trip?

Accepted Answer

Accommodation varies depending on the journey you book. Please check the Key Details section of the journey you’re interested in for specific information.

Question 10

Are the hotel standards comparable to Europe?

Accepted Answer

Hotel categories in Morocco follow the local classification system and may not always match the standards you might be used to in Europe.

Question 11

What are riads, kasbahs, or auberges?

Accepted Answer

Many accommodations on this trip are traditional Moroccan buildings such as riads, kasbahs, or auberges. These properties are often restored historic houses built in traditional style.

Question 12

Why might rooms vary in size or layout?

Accepted Answer

Because the original architecture of these buildings has often been preserved, rooms can vary in size, layout, and equipment. This gives the accommodations their authentic character but may mean less uniformity than in modern hotels.

faqs